Depositing should adhere to specific rules (such as account name consistency and supported types of bank cards). Below is a complete guide to depositing, including supported currencies, methods, operation steps, and FAQ answers.

1. Currencies supported by Longbridge for deposit

Longbridge supports depositing in HKD and USD.

2. Methods supported by Longbridge for deposit

Longbridge supports the following deposit methods: bank-securities transfers, eDDA, FPS (Faster Payment System), online bank transfers, check transfers, ATM/counter transfers, and telegraphic transfers.

The deposit methods are related to the user's bank card. Currently, if you have a Hong Kong bank card, you will enjoy the most deposit options, the earliest arrival time, and the lowest service fees. Additionally, different deposit methods come with varying arrival time and service fees.

3. Comparison of deposit methods (arrival time and service fees)

• Hong Kong bank cards

2.Non-Hong Kong bank accounts

• Arrival time

The arrival time for each deposit method is for reference only; the actual arrival time is subject to bank processing.

Banks and Longbridge do not process remittances on weekends or holidays/festivals in Hong Kong. Please allow sufficient time for remittance processing.

4. Deposit threshold of Longbridge

Longbridge currently has no deposit threshold.

However, for users who opened accounts online in Hong Kong, the initial deposit must be no less than HKD 10,000 or USD 1,500 to complete the deposit verification process.

5. Bank cards supported by Longbridge for deposit

Longbridge supports deposits from both Hong Kong cards and non-Hong Kong cards. For non-Hong Kong bank cards, only cross-border bank transfers from FATF member countries/regions are supported; deposits from bank cards of the Chinese mainland are not supported.

Please do not use bank cards from non-FATF member countries/regions to transfer directly to Longbridge accounts, as deposits will be returned, which may take a long time, and any return fees will be your responsibility.

6. How to deposit

• Hong Kong bank cards:

Step 1. Open the Longbridge app > Assets > Deposit, select deposit currency ****and your deposit bank card, then check the currently supported deposit methods for your bank card.

Step 2. Follow the corresponding deposit instructions for the specific deposit method mentioned above to complete the remittance.

Step 3. Retain the remittance voucher after completing the remittance, return to the Longbridge app, fill out the remittance notification, and upload the remittance voucher.

Step 4. Enter the accurate remittance amount in the remittance notification and submit it.

Notes:

1. If you are using an online bank to remit funds to a bank account of LongbridgeHong Kong, please ensure to fill in the remittance remarks with my account number + name during the remittance.
2. To ensure timely account entry of the deposit, please save a screenshot of the remittance to your phone (or take a photo) once the remittance is completed, and then upload it via the app.If some banks do not allow screenshots on mobile, you can use a screenshot of the SMS notification as the remittance voucher for upload.

• Non-Hong Kong bank cards:

Step 1. Confirm whether your bank card supports depositing.

Step 2. Select the deposit method as Telegraphic Transfer, and upload the remittance proof.

Step 3. For telegraphic transfers, please refer to the specific operating instructions: How to complete a wire transfer deposit? (non-Hong Kong bank card)

Step 4. After completing the remittance, please retain the remittance voucher and return to the Longbridge app to fill out the remittance notification, which should include the remittance voucher and the remittance amount.

Notes:

1. Non-Hong Kong bank cards only support telegraphic transfer-based deposits and cross-border bank transfers from FATF member countries/regions. Deposits from bank cards of the Chinese mainland are not supported.
2. Please do not use bank cards from non-FATF member countries/regions to transfer directly to Longbridge accounts, as deposits will be returned, which may take a long time, and any return fees will be your responsibility.
3. If you are using an online bank to remit funds to a bank account of Longbridge Hong Kong, Please ensure to fill in the Remittance Remarkswith account number + account name during the remittance.

FAQs

Q1: I have already made the transfer; why has the amount not arrived in my Longbridge account yet?

Aside from eDDA-based deposit and bank-securities transfers, after making a transfer, please go to the Longbridge app > Assets > Deposit and upload the remittance voucher. Once the submission is successful, you can check the detailed progress by going to Deposit > Deposit Records ****and clicking on the relevant record.

Q2: I have already submitted the deposit application; why has the amount not arrived yet?

If you have already submitted the deposit application, you can check the detailed progress by going to Deposit > Deposit Records ****and clicking on the relevant record.

The arrival time for different deposit methods varies. For specific details, please refer to the section above that outlines the corresponding arrival time for each deposit method. Banks and Longbridge do not process remittances on weekends or holidays/festivals in Hong Kong. Please allow sufficient time for remittance processing.

Q3: Deposit has failed and was rejected; how should I handle this?

You can go to Deposit > Deposit Records, click on the relevant record, and view the detailed reason for the failure and rejection.

If it is due to incorrect bank card information, you can correct it in Assets > Bank Cards, and resubmit your deposit application.

Q4: How are deposit service fees charged?

The deposit service fees vary for different methods. For example, deposit via bank-transfers, eDDA, and FPS is free of charge.

However, deposit via online banks, ATMs/counters, checks, and telegraphic transfers may incur certain fees, which depends on the bank. Longbridge does not charge any fees. It is recommended to consult with your bank about the service fees before making a deposit.

Q5: Do I need to link my card before depositing?

If your bank card is a non-Hong Kong card, it is recommended to link the card before depositing. You can click on Assets > Deposit, select the deposit currency, choose the deposit bank card, and link your bank card in advance before making a deposit.

If you deposit first and link the card afterwards, there is a possibility that, for example, you have already made the transfer but later find out that the current bank card does not support deposits. This could lead to the deposit being returned, with the bank charging a portion of the service fees, and the return process may take a long time, causing unnecessary delays.

Q6: How about the deposit refund time?

If you require a deposit refund, we will return your funds to your bank via the original route. The specific refund processing time depends on the bank's speed and usually takes about 10–15 working days. If there is a decrease in the amount, it is likely due to service fees charged by the bank. Please contact the bank for confirmation.

Q7: Are deposits via Wise supported?

No.

Q8: What should I do if the eDDA authorization fails?

If you encounter a failure during the eDDA authorization process, it may be due to several reasons.

• First, please ensure that the document type, card number, and name order you used when opening your bank account match the information you filled in during the eDDA authorization. Any mismatch may lead to authorization failure; if the name on your bank account differs from that of your Longbridge Securities account, it will also result in authorization failure, as the bank account name used for the transfer must be the same as the name of the Longbridge Securities account.
• Additionally, you must have a valid mobile number or email address registered with your bank, as well as other important information such as your most recently issued documents.
• If you have tried authorization multiple times within the Longbridge app and it has failed, you can do it through the bank's website instead.
• For HSBC cards, there are savings accounts and current accounts, to which you should pay attention when filling in the card number. Generally, cards with numbers ending in 888/833 are savings accounts, while those with numbers ending in 001 are current accounts ****. If you are unsure about your account information, you can check the number on your checkbook or contact your bank for confirmation.

Q9: Why is the eDDA still in the authorization process?

Generally, the processing speed of eDDA authorization varies with banks. Some banks, like HSBC, may process it more quickly, while others, such as OCBC Bank, typically take about 2 working days. For specific details, it is advisable to consult the respective bank.

Q10: eDDA transfers are supposed to be free. Why was I charged fees?

No service fees are charged for transfers.

Note: If the account balance is insufficient, some banks may deduct service fees, such as HSBC. Please ensure that your account has sufficient funds before making the transfer to avoid failure and potential service fees charged by the bank.

Notes

1. The bank account name used for the transfermust match the name of your Longbridge  You cannot use someone else's bank account to make a transfer or a joint bank card account to make a deposit. Any refund fees incurred will be your responsibility.
2. The interbank processing of remittance applications takes some time; a bank's notification of "sent" does not equate to Longbridge having received the funds. Once the funds arrive at Longbridge, they need to go through the settlement and approval processes. Banks and Longbridge do not process remittances on holidays/festivals in Hong Kong. Please allow sufficient time for remittance processing.
3. Currently, Longbridge does not support deposits from bank cards of the Chinese mainland. Please do not use these cards for direct transfers, as this may result in the funds being returned, with any associated service fees being your responsibility.
4. Currently, Longbridge does not accept direct cash deposits.

Disclosures

This article is for reference only and does not constitute any investment advice.